FAQ
Welcome to Radiq’s FAQ page! We’ve compiled answers to some of the most common questions about our products, ordering process, and policies. If you don’t find what you’re looking for, please don’t hesitate to reach out to our customer support team at support@radiq.shop.
1. Products
Q: What types of jackets does Radiq offer?
A: Radiq specializes in high-quality women's jackets, including casual, winter, and statement styles. Each jacket is designed with premium materials to provide comfort, style, and durability.
Q: How do I find the right size?
A: We recommend referring to our Sizing Chart to find your ideal fit. You can also use our measurement guide to ensure accuracy. If you’re unsure, feel free to contact our customer service team for personalized assistance.
Q: What materials are used in Radiq jackets?
A: Our jackets are made from a variety of materials, including high-quality fabrics such as cotton, polyester blends, faux leather, and more. Check the product description for specific material details.
2. Ordering
Q: How do I place an order?
A: You can place an order directly on our website by browsing our products, adding your preferred items to the cart, and completing the checkout process. We accept various payment methods for your convenience.
Q: Can I modify or cancel my order after it has been placed?
A: Orders can be modified or canceled if they have not yet been processed for shipping. Please contact us immediately at support@radiq.shop if you need to make changes.
Q: Do you offer gift wrapping or special packaging?
A: Yes, we offer gift wrapping options for an additional fee. Simply select the gift wrap option at checkout, and we’ll take care of the rest.
3. Shipping & Delivery
Q: Where do you ship?
A: Radiq offers free shipping on all orders to the United States and the United Arab Emirates. For more details, please review our Shipping Policy.
Q: How long will it take for my order to arrive?
A: Orders are processed within 1 to 3 business days, and delivery takes 7 to 15 business days after processing. You will receive a tracking number once your order is dispatched.
Q: Can I track my order?
A: Yes! Once your order has been shipped, you’ll receive a confirmation email with a tracking number and a link to monitor the status of your delivery in real time.
4. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy on all eligible items. Please make sure your items are in their original condition, with tags attached. For more information, see our Return and Refund Policy.
Q: How do I initiate a return?
A: To start a return, contact our customer service team at support@radiq.shop with your order number and reason for the return. Our team will guide you through the return process.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we will notify you via email. Approved refunds are processed within 5-7 business days and will be credited back to your original payment method.
5. Care & Maintenance
Q: How do I care for my Radiq jacket?
A: Each jacket comes with specific care instructions on the label. For general tips on maintaining your jacket, please refer to our Care & Instructions page.
Q: Can I machine wash my jacket?
A: Some jackets can be machine washed, while others require hand washing or dry cleaning. Always check the care label on your garment for the recommended washing method.
6. Payment & Security
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment options. Rest assured, all transactions are encrypted and secure.
Q: Is my payment information secure?
A: Yes, protecting your personal information is a top priority. We use advanced security measures to ensure that your payment data is safe and secure.
7. Contact Us
Q: How can I get in touch with customer support?
A: You can contact us via email at support@radiq.shop. Our customer service team is available Monday through Friday, from 9:00 AM to 6:00 PM EST. We’re here to assist you with any questions or concerns.